My family and I are very lucky to have found this clinic. Dr. McDowell and his staff are knowledgeable of pet health, and they have always taken excellent care of our animals. My dog and cats are known by name at this clinic, and it doesn't cost an arm and a leg when you go to check out like some of the other clinics in this area!! In regards to the other review I found here...it is quite difficult to imagine that Dr. McDowell's office would neglect a cat like that...all of the surgical procedures I have had done there have gone flawlessly and healed just fine. It's unfortunate she had such a bad experience, but I just don't see this clinic as being capable of giving such awful treatment. As long as they are open, I will continue to take my pets here.
I took my 2 kitties to McDowell for a spay & neuter. I rescued them when they were tiny & abandoned. I had to bottle-feed Herman. They mean the world to me. I got vouchers to help in doing the right thing in getting them fixed. McDowell is listed on the vouchers as a place that regularly does these procedures. I will never forgive myself for not taking them to my regular vet.
When I arrived for our appointment, McDowell was squeezing an extra surgery into his schedule even though he had "a lot of surgeries". I should have pictured an assembly line, & run.
In the late afternoon, on my drive to pick up my kitties, I received a call. The assistant told me that Herman had complications & never woke up from the anesthesia. I was in so much shock & pain that I could not safely drive & had to be picked up from family to go & get my kitties. When we got there, the doctor was nowhere to be found. The assistant met us, & explained that the vet left in the MORNING right after the surgeries because "he always works the cows on Tuesdays". When I expressed my concern that he wasn't there to monitor my kitties while they were still under anesthesia, she said "We check them every 15 minutes. He was breathing fine before I went to lunch." My mom asked: "You only have a 15-minute lunch?" "Well, no, I take an hour. It is just me & 'the doc'" (although there was another woman there in the morning when I dropped off my kitties. She took them into the back.) When asked what time this happened, she said after 1p.m. We said "Why are you just now calling us?! Hours later?!" Then she stammered inconsistencies, changing her story & confusing times, saying that she called "the doc" when Herman's sister was waking up & he wasn't. "The doc" said this was normal, & to put a hot water bottle on him. That is all. He never came back into his office to try to save my kitty. He didn't offer more help. If this is "normal", why would she be calling him for advice if they supposedly do hundreds of these?!
My Herman was in a cage in the back wrapped in a shabby towel. She pointed to my carrier & said "Here's your female". Instead of helping my kitties, my day turned into a nightmare for both of them & for me.
I left 3 messages for "the doc" to call me back, because I wanted to find out what Herman was given, how much, & just what happened. To this day, I have never heard from him. He sliced & diced too many animals that morning, he left in a hurry to "work the cows" & did not properly monitor my kitties, he never returned to help them, & he never bothered to call me back & show any concern whatsoever for what happened. My regular vet sent me a condolences card from her & all of her staff, & they never even met Herman.
So, no, do not take your animals here. It is too risky. If you love them, take them elsewhere. I recommend Faithful Friends Animal Clinic in Rogers. I have reported McDowell Animal Clinic to the Better Business Bureau, & to the Arkansas Veterinary Board.